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WARRANTY

To claim our warranty, simply inform us of any defect within the warranty period and send the product with the completed certificate of warranty or original proof of purchase. If your suitcase has been registered online , your proof of purchase is no longer needed for warranty reasons. Please email us at [email protected] regarding our warranty policy.

Ventris will then determine whether the defect is covered by the warranty. If this is the case, Ventris will repair or replace the product. For this, Ventris will cover the costs incurred including the return shipment. The sending costs are borne by the purchaser. For further details, please visit the “How to claim” tab under “Warranty and Ventris Care” in this official website.
When registering online you benefit from our global 5-year manufacturer’s warranty in accordance with the conditions written in our warranty manual. If your suitcase has been registered online, your proof of purchase is no longer needed for warranty reasons.
You can register your suitcase online via www.ventrislifestyle.com and benefit from our 5-year manufacturer’s warranty in accordance with the conditions written in our warranty manual.

The registration process of your Ventris suitcase is very simple, you just need to complete your personal data and enter the unique serial number found on the inside of your Ventris suitcase.
Register my suitcase online

CARE & REPAIR

Should you need to have your Ventris product repaired, please contact our customer care team ([email protected]) for related arrangement.
To keep your carbon fiber suitcase in fine condition, please note the following recommendations:

- To remove dust or dirt, use a cloth or non-abrasive sponge dampened with Optimum Opti-seal.
- To clean any leather components, use some mild cleaning agent (non-corrosive) and a soft cloth to gently remove any surface dirt. It is a good idea to treat the leather with a conventional, neutrally colored maintenance product sometimes.

Using any of the following will damage your Ventris: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover.

BRAND & PRODUCTS

Ventris suitcases are made of carbon fiber.

Carbon fiber is a very strong polymer that is five times stronger than steel but much lighter than steel, making it the ideal manufacturing material. Carbon fiber is favored by engineers and designers for manufacturing in many industries such as aerospace, automotive, military, and recreational applications.

Advantages of carbon fiber:

  • high stiffness
  • high tensile strength
  • high chemical resistance
  • high temperature tolerance
  • low thermal expansion
  • low weight to strength ratio
Ventris is using 3K carbon fiber from Toray, Japan, the world's leading manufacturer of carbon fibers, as the main material for manufacturing the suitcases.
Ventris suitcase is a high quality product produced exclusively in Osaka, Japan.
You can buy Ventris products in selected wholesale partners and online via our website.
Contact us via our contact form.
When travelling for one or two nights, our 21” Carry On Ease fits best your needs. Our 21” Carry On Wide is perfect for a three-night trip.

For a four-night travel, our 22” Carry On Business can give you more than enough space. If you are looking for a suitcase for a five-day trip, we would suggest 26” Check In Ease.

For a ten-day trip, our 30” Check In Plus has the ideal size. Should you plan longer trips, our 31” Check In Sports is perfect for you. Our 32” Check In Grand is designed for a two-week trip or even longer.

MY VENTRIS

For requesting a new password, please go to My Ventris and select "Forgotten your password?". You will receive an automated email to the address you have used for creating your account, including a link that will allow you to create your new personal password.