All Ventris products are provided with a 5-year manufacturer’s warranty upon the date of purchase, which covers manufacturing defects in workmanship and materials, in accordance with the conditions below for the first purchaser or person receiving the product as a present, starting with the purchase date stated on the sales voice provided by Ventris, or on page 2 of the official warranty booklet provided to you when you purchase your Ventris product. This warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.

This warranty only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). The warranty does not cover defects or malfunctions caused by any of the below conditions:

1. Carrier damage
2. Misuse or neglect of the product
3. Normal wear and tear
4. Damages resulting from extreme weather and solvents
5. Normal discoloration (including sunlight)
6. Repairs beyond the warranty period
7. Damage resulting from a use not adapted to the product such as transporting inappropriate objects or children or using the suitcase as a chair.

We sincerely suggest you check your suitcases after retrieving your checked baggage from the airliner. Should you find any damages, or suspect that your suitcases have been opened, please report to the airliner through the customs department.

Some product series such as bespoke designs are characterized by special leather or metal fittings, particularly on the handle and at the corners of the suitcase. Leather is a natural product that can change, discolor or fade, particularly under the influence of skin contact, light and water, but also by unsuitable cleaning agents, post-purchase impregnation and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by this warranty.