AVAILABLE DELIVERY OPTIONS
PRODUCT RETURNS & REFUNDS
- Your right of returning merchandise
If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box provided the merchandise is complete, unused and undamaged. Please understand that we can only accept return shipments from the same country to which they were delivered. You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date. Personalised items are not included in your right of retraction.
All items must be returned unused, with authentic labels, user instructions, guarantee leaflet and other hangtags and wrappings, and in original packaging. You are responsible for returning the products to us as early as possible. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
To exercise your right of retraction, please follow the following steps to return:
- Return instructions
1. Please complete the return form.Within 5 -7 business days we will e-mail you a return label with the return instructions on how to finalize your return.
2. Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original packing to prevent damage while in transit.
3. Please print the return label and tape it on your return merchandise. The return label will list all tracking information such as your name, mailing address and your return address, your contact number, item serial number, and the return number.
4. Please carefully read the return instructions and contact our express courier for pick up as indicated in the return instructions. You must organize the pick up by our express courier within 7 calendar days from the date we sent you the email with the return label, the return number and the return instructions.
5. Provided you have respected all the above return requirements, we will issue you a refund of the purchase price, including standard shipping cost (if applicable). The refund will be issued to you within 30 days of receiving your return form and is dependent on Ventris receiving a proof of pickup from our express courier for the return you requested.
6. In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 14 days. Please only return online purchased merchandise through the procedure described above. The products purchased online will not be refunded nor returned by Ventris retail stores or dealers.
- Wrong, damaged product or product lost and wrong delivery.
Please check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours, described under " Your right of returning merchandise".
Faulty goods or goods being returned due to an error on Ventris handling, any related cost incurred in returning the item will be refunded to you by Ventris. Subject to availability, we will send you a new shipping notification via email or SMS messenger and we will automatically ship the corresponding replacement merchandise to you at our own expense.
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